Refund Policy

1. For clients

The Helply BG service is free for clients. Clients pay the Service no fees and therefore have no grounds for refunds from the Service.

All settlements happen directly between the client and the chosen provider. Resolve any refund for a service directly with the provider.

2. For providers

Providers pay to obtain a client’s contact after being chosen. A refund is possible in the following cases:

• Technical failure — if the payment went through but the contact was not revealed in the interface, a 100% refund within 24 hours, automatically.
• The request turned out to be fake — if you obtained the contact but the client doesn’t respond or the request was placed by a fraudster, write to us within 48 hours with evidence (screenshots of the correspondence). Decided case by case; a refund of up to 100% is possible.
• Duplicate payment — if you accidentally paid for the same contact twice, the second payment is refunded within 1-2 business days.

3. When a refund is NOT provided

• If the provider paid for the contact, reached the client, but the parties didn’t agree on price/terms — that’s not grounds.
• If the client changed their mind after the provider’s call — not grounds.
• If more than 48 hours have passed since the contact was revealed (except the cases above).

4. How to request a refund

Write to support@helplybg.com with the subject “Refund request” and attach:

• the request ID (shown in the provider’s admin menu);
• the date and time of payment;
• the reason for the refund + supporting materials.

We reply within 2 business days. If approved, the refund is issued via the same method used for payment, within 5-10 business days (timing depends on the payment provider).

5. Disputes

If you disagree with a refund decision, you can contact the payment provider (Lemon Squeezy) with a chargeback request — but this may lead to a temporary account restriction. We recommend trying to resolve the matter with us first.